Because our products are perishable, we’re unable to accept returns or exchanges for items that are no longer in their original condition.

If your order arrives damaged, melted, or different from what you ordered, please email us at info@greenbite-eg.com as soon as possible. Include your order number, a photo of the item, and a short explanation of the issue. We’ll review your request and, depending on the circumstances, arrange a replacement or refund.

Please double-check your delivery details and make sure someone is available to receive the order. We’ll review delivery-related concerns individually.

This policy does not affect any rights provided to you under applicable consumer protection laws.